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dns_forwarding_active

DNS setup. HTTP status 409.

Email forwarding is on for this domain. Mail cannot be moved to the hosting account while it is on.

What to do

Turn email forwarding off with PATCH /api/v2/domains/{id}/email-forwarding and {“enabled”: false}, then retry. To move only the website, send “preference”: “website-only” instead.

What the message says

  • Email forwarding is active. Disable it in the domain's Email tab before moving email to hosting.

Example

Response 409
{
  "type": "https://developer.hostup.se/errors/dns_forwarding_active",
  "title": "DNS setup",
  "status": 409,
  "detail": "Email forwarding is active. Disable it in the domain's Email tab before moving email to hosting.",
  "code": "dns_forwarding_active",
  "requestId": "req_01hxa3b4c5d6e7f8g9h0j1k2m3"
}

Branch on code, not on title or detail. When you contact support about it, include the requestId. More in Errors and retries.

Endpoints that return it