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not_verified

Cloud VM deployment unavailable. HTTP status 403.

The account's identity is not verified. Cloud VPS servers, Object Storage and restoring a backup to a new Cloud VPS need a verified account.

What to do

Verify the account’s identity in the client area, then retry. blockerReasons in the response lists anything else that still blocks access.

What the message says

  • Verify your account before using Cloud VMs.

Example

Response 403
{
  "type": "https://developer.hostup.se/errors/not_verified",
  "title": "Cloud VM deployment unavailable",
  "status": 403,
  "detail": "Verify your account before using Cloud VMs.",
  "code": "not_verified",
  "requestId": "req_01hxa3b4c5d6e7f8g9h0j1k2m3"
}

Branch on code, not on title or detail. When you contact support about it, include the requestId. More in Errors and retries.

Endpoints that return it