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password_change_acknowledgement_required

Password change required. HTTP status 409.

The sender was paused for mail that looked like phishing, a scam or malware. That usually means an outsider got hold of the mailbox password. This pause is only lifted once you confirm the password was changed.

What to do

Change the mailbox password first. On web hosting, PUT /api/v2/shared-hosting/{accountId}/email-accounts/{address}/password does that. Then send the request again with passwordChangeAcknowledged: true.

What the message says

  • This pause is for messages that looked like phishing, a scam or malware, which usually means someone outside has got hold of the mailbox password. Change the password, then lift the pause with `passwordChangeAcknowledged: true`.

Example

Response 409
{
  "type": "https://developer.hostup.se/errors/password_change_acknowledgement_required",
  "title": "Password change required",
  "status": 409,
  "detail": "This pause is for messages that looked like phishing, a scam or malware, which usually means someone outside has got hold of the mailbox password. Change the password, then lift the pause with `passwordChangeAcknowledged: true`.",
  "code": "password_change_acknowledgement_required",
  "requestId": "req_01hxa3b4c5d6e7f8g9h0j1k2m3"
}

Branch on code, not on title or detail. When you contact support about it, include the requestId. More in Errors and retries.

Endpoints that return it