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ticket_close_not_allowed

Ticket cannot be closed. HTTP status 409.

This ticket is an abuse case. Abuse cases are closed by the abuse team after they have reviewed your reply.

What to do

Reply in the ticket with POST /api/v2/support/tickets/{id}/messages. Say what you have done to fix the problem.

What the message says

  • Abuse cases are closed by our abuse team after they have reviewed your reply. Reply in the ticket instead.

Example

Response 409
{
  "type": "https://developer.hostup.se/errors/ticket_close_not_allowed",
  "title": "Ticket cannot be closed",
  "status": 409,
  "detail": "Abuse cases are closed by our abuse team after they have reviewed your reply. Reply in the ticket instead.",
  "code": "ticket_close_not_allowed",
  "requestId": "req_01hxa3b4c5d6e7f8g9h0j1k2m3"
}

Branch on code, not on title or detail. When you contact support about it, include the requestId. More in Errors and retries.

Endpoints that return it