Get support ticket details

Retrieve all information for a specific support ticket, identified by its unique number. This is useful for viewing history, status, or details about a submitted ticket. Returns a ticket number for follow-up actions.

Path Parameters

number integer · min: 1 required Example

Unique number identifier

Headers

Accept Example
Content-Type Example

Responses

200
success boolean
timestamp string
requestId string
data object
401
error string
message string
code string
timestamp string
requestId string
403
error string
message string
code string
timestamp string
requestId string
404
error string
message string
code string
timestamp string
requestId string
429
error string
message string
retryAfter string
requestId string
GET https://cloud.hostup.se/api/support/tickets/{number}
For AI assistants
cURL 
curl -X GET "https://cloud.hostup.se/api/support/tickets/616828" \
  -H "X-API-Key: YOUR_API_KEY" \
  -H "Content-Type: application/json"
Response 
{
  "success": true,
  "timestamp": "string",
  "requestId": "string",
  "data": {
    "ticket": {
      "id": "string",
      "parent_id": "string",
      "date": "string",
      "lastreply": "string",
      "lastupdate": "string",
      "lastedit": "string",
      "editby": "string",
      "ticket_number": "string",
      "acc_hash": "string",
      "dept_id": "string",
      "client_id": "string",
      "creator_id": "string",
      "name": "string",
      "email": "string",
      "cc": "string",
      "bcc": "string",
      "subject": "string",
      "body": "string",
      "status": "string",
      "priority": "string",
      "flags": 0,
      "tags": [
        "string"
      ],
      "admin_read": "string",
      "client_read": "string",
      "type": "string",
      "request_type": "string",
      "senderip": "string",
      "escalated": "string",
      "sla_id": "string",
      "start_date": "string",
      "resolve_date": "string",
      "owner_id": "string",
      "metadata": [
        "string"
      ],
      "brand_id": "string",
      "deadline": "string",
      "deptname": "string",
      "viewtime": "string",
      "share": "string",
      "share_tag": "string",
      "client_group": "string",
      "status_color": "string",
      "org_deptname": "string",
      "from": "string",
      "subscriptions": [
        "string"
      ],
      "owner": {
        "id": "string",
        "username": "string",
        "firstname": "string",
        "lastname": "string",
        "email": "string",
        "status": "string"
      },
      "replies": [
        {
          "id": "string",
          "ticket_id": "string",
          "replier_id": "string",
          "name": "string",
          "email": "string",
          "date": "string",
          "lastedit": "string",
          "editby": "string",
          "body": "string",
          "status": "string",
          "type": "string",
          "flags": 0,
          "senderip": "string",
          "rating": "string",
          "rate_date": "string",
          "from": "string",
          "gravatar": "string"
        }
      ],
      "attachments": [
        "string"
      ],
      "notes": [
        "string"
      ],
      "number": "string",
      "linkedServices": [
        {
          "id": "string",
          "ticketNumber": "string",
          "clientId": "string",
          "serviceType": "string",
          "serviceId": "string",
          "serviceName": "string",
          "metadata": {
            "status": "string",
            "nextDue": "string",
            "hostname": "string"
          },
          "aiSummary": "string",
          "aiHelpful": "string",
          "createdAt": "string",
          "updatedAt": "string"
        }
      ]
    }
  }
}