Get details for a specific support ticket

Retrieve complete information for a specific support ticket, including its history and status. The ticket ID is used for subsequent API calls like POST /api/hostbill/webhooks.

Support System Tickets

Context

Used in the dashboard

/support

Workflow links

Produces

Path Parameters

number integer · min: 1 required Example: 616828

Unique number identifier

Headers

Accept Example
Content-Type Example

Responses

200
data object required
data.ticket object required
data.ticket.acc_hash string required · Example: EXAMPLE_ACC_HASH
data.ticket.admin_read string required · Example: 1
data.ticket.attachments array | object required
data.ticket.attachments.86337 array<object> required · Example: [{"id":"ZmFrZV9hdHRhY2htZW50X2lkXzAwMDAwMQ==","ticket_id":"16507","rel_id":"86337","fil...
data.ticket.attachments.86337[].file_id string required · Example: 10306
data.ticket.attachments.86337[].filename string required · Example: 6964dbef2b8c3_image001.png
data.ticket.attachments.86337[].id string required · Example: ZmFrZV9hdHRhY2htZW50X2lkXzAwMDAwMQ==
data.ticket.attachments.86337[].org_filename string required · Example: image001.png
data.ticket.attachments.86337[].rel_id string required · Example: 86337
data.ticket.attachments.86337[].ticket_id string required · Example: 16507
data.ticket.attachments.86337[].type string required · Example: png
data.ticket.attachments.86556 array<object> required · Example: [{"id":"ZmFrZV9hdHRhY2htZW50X2lkXzAwMDAwMw==","ticket_id":"16507","rel_id":"86556","fil...
data.ticket.attachments.86556[].file_id string required · Example: 10313
data.ticket.attachments.86556[].filename string required · Example: 6966e5e2e5b4d_image001.png
data.ticket.attachments.86556[].id string required · Example: ZmFrZV9hdHRhY2htZW50X2lkXzAwMDAwMw==
data.ticket.attachments.86556[].org_filename string required · Example: image001.png
data.ticket.attachments.86556[].rel_id string required · Example: 86556
data.ticket.attachments.86556[].ticket_id string required · Example: 16507
data.ticket.attachments.86556[].type string required · Example: png
data.ticket.bcc string required · Example:
data.ticket.body string required · Example: Hello, I need help with my service.\n\nThanks!
data.ticket.brand_id string required · Example: 1
data.ticket.cc string required · Example:
data.ticket.client_group string required · Example: None
data.ticket.client_id string required · Example: 30000
data.ticket.client_read string required · Example: 0
data.ticket.creator_id string required · Example: 0
data.ticket.date string required · Example: 2026-02-10 00:00:00
data.ticket.deadline string required · Example:
data.ticket.dept_id string required · Example: 13
data.ticket.deptname string required · Example: VPS
data.ticket.editby string required · Example:
data.ticket.email string required · Example:
data.ticket.escalated string required · Example: 0
data.ticket.flags integer required · Example: 4
data.ticket.from string required · Example:
data.ticket.id string required · Example: 15864
data.ticket.lastedit string required · Example: 0000-00-00 00:00:00
data.ticket.lastreply string required · Example: 2026-02-10 00:00:00
data.ticket.lastupdate string required · Example: 2026-02-10 00:00:00
data.ticket.linkedServices array<object> required · Example: [{"id":"302","ticketNumber":"616828","clientId":"30000","serviceType":"vps","serviceId"...
data.ticket.linkedServices[].aiHelpful string · nullable required · Example: null

Nullable: may be null when not applicable.

data.ticket.linkedServices[].aiSummary string · nullable required · Example: Example summary of an issue requiring investigation.

Nullable: may be null when not applicable.

data.ticket.linkedServices[].clientId string required · Example: 30000
data.ticket.linkedServices[].createdAt string required · Example: 2026-02-10T00:00:00.000Z
data.ticket.linkedServices[].id string required · Example: 302
data.ticket.linkedServices[].metadata object required
data.ticket.linkedServices[].metadata.hostname string required · Example: example.com
data.ticket.linkedServices[].metadata.nextDue string · enum required · Example: 2026-02-07
2026-02-07
2026-02-08
2026-02-20
data.ticket.linkedServices[].metadata.proxmoxVmId string · Example: 10291
data.ticket.linkedServices[].metadata.status string required · Example: Active
data.ticket.linkedServices[].serviceId string required · Example: 9541
data.ticket.linkedServices[].serviceName string required · Example: VPS XS
data.ticket.linkedServices[].serviceType string required · Example: vps
data.ticket.linkedServices[].ticketNumber string required · Example: 616828
data.ticket.linkedServices[].updatedAt string required · Example: 2026-02-10T00:00:00.000Z
data.ticket.metadata array<object> required · Example: []
data.ticket.name string required · Example: Anna Svensson
data.ticket.notes array<object> required · Example: []
data.ticket.number string required · Example: 616828
data.ticket.org_deptname string required · Example: VPS
data.ticket.owner object required
data.ticket.owner.email string required · Example: [email protected]
data.ticket.owner.firstname string required · Example: Anna
data.ticket.owner.id string required · Example: 1
data.ticket.owner.lastname string required · Example:
data.ticket.owner.status string required · Example: Active
data.ticket.owner.username string required · Example: sdeltae
data.ticket.owner_id string required · Example: 1
data.ticket.parent_id string required · Example: 0
data.ticket.priority string required · Example: 0
data.ticket.replies array<object> required · Example: [{"id":"83867","ticket_id":"15864","replier_id":"1","name":"Anna Svensson","email":"use...
data.ticket.replies[].body string required · Example: Hello, I need help with my service.\n\nThanks!
data.ticket.replies[].date string required · Example: 2026-02-10 00:00:00
data.ticket.replies[].editby string required · Example:
data.ticket.replies[].email string required · Example: [email protected]
data.ticket.replies[].flags integer required · Example: 0
data.ticket.replies[].from string required · Example: [email protected]
data.ticket.replies[].gravatar string · enum required · Example: 9f461dec57fc9a4a448555aff0a97043
334c4a4c42fdb79d7ebc3e73b517e6f8
47a88983b9a54d9988ad1bba13eccb93
9f461dec57fc9a4a448555aff0a97043
b87baa98154b7d7c26b14bba8c2aa314
data.ticket.replies[].id string required · Example: 83867
data.ticket.replies[].lastedit string required · Example: 0000-00-00 00:00:00
data.ticket.replies[].name string required · Example: Anna Svensson
data.ticket.replies[].rate_date string required · Example:
data.ticket.replies[].rating string required · Example: 0
data.ticket.replies[].replier_id string required · Example: 1
data.ticket.replies[].senderip string required · Example: 192.0.0.1
data.ticket.replies[].status string required · Example: Sent
data.ticket.replies[].ticket_id string required · Example: 15864
data.ticket.replies[].type string · enum required · Example: Admin
Admin
Client
Email
data.ticket.request_type string required · Example: General
data.ticket.resolve_date string required · Example: 0000-00-00 00:00:00
data.ticket.senderip string required · Example: 192.0.0.1
data.ticket.share string required · Example:
data.ticket.share_tag string required · Example:
data.ticket.sla_id string required · Example: 0
data.ticket.start_date string required · Example: 0000-00-00 00:00:00
data.ticket.status string · enum required · Example: Answered
Answered
Client-Reply
data.ticket.status_color string required · Example: 000000
data.ticket.subject string · enum required · Example: Block storage
Block storage
VPS keeps failing (Merged)
VPS working very slow
data.ticket.subscriptions array<string> required · Example: ["1"]
data.ticket.tags array<object> required · Example: []
data.ticket.ticket_number string required · Example: 616828
data.ticket.type string required · Example: Client
data.ticket.viewtime string required · Example: 2026-02-10 00:00:00
requestId string required · Example: 2121ae20-bd9d-41e9-aeeb-5dd1dd1a24ba

Unique request identifier (UUID).

success boolean required · Example: true

True for successful responses.

timestamp string required · Example: 2026-02-10T00:00:00.000Z

ISO 8601 timestamp (UTC).

GET https://cloud.hostup.se/api/support/tickets/{number}
For AI assistants
cURL 
curl -X GET "https://cloud.hostup.se/api/support/tickets/616828" \
  -H "X-API-Key: YOUR_API_KEY" \
  -H "Content-Type: application/json"
Response 
{
  "success": true,
  "timestamp": "2026-02-10T00:00:00.000Z",
  "requestId": "2121ae20-bd9d-41e9-aeeb-5dd1dd1a24ba",
  "data": {
    "ticket": {
      "id": "15864",
      "parent_id": "0",
      "date": "2026-02-10 00:00:00",
      "lastreply": "2026-02-10 00:00:00",
      "lastupdate": "2026-02-10 00:00:00",
      "lastedit": "0000-00-00 00:00:00",
      "editby": "",
      "ticket_number": "616828",
      "acc_hash": "EXAMPLE_ACC_HASH",
      "dept_id": "13",
      "client_id": "30000",
      "creator_id": "0",
      "name": "Anna Svensson",
      "email": "",
      "cc": "",
      "bcc": "",
      "subject": "Block storage",
      "body": "Hello, I need help with my service.\\n\\nThanks!",
      "status": "Answered",
      "priority": "0",
      "flags": 4,
      "tags": [],
      "admin_read": "1",
      "client_read": "0",
      "type": "Client",
      "request_type": "General",
      "senderip": "192.0.0.1",
      "escalated": "0",
      "sla_id": "0",
      "start_date": "0000-00-00 00:00:00",
      "resolve_date": "0000-00-00 00:00:00",
      "owner_id": "1",
      "metadata": [],
      "brand_id": "1",
      "deadline": "",
      "deptname": "VPS",
      "viewtime": "2026-02-10 00:00:00",
      "share": "",
      "share_tag": "",
      "client_group": "None",
      "status_color": "000000",
      "org_deptname": "VPS",
      "from": "",
      "subscriptions": [
        "1"
      ],
      "owner": {
        "id": "1",
        "username": "sdeltae",
        "firstname": "Anna",
        "lastname": "",
        "email": "[email protected]",
        "status": "Active"
      },
      "replies": [
        {
          "id": "83867",
          "ticket_id": "15864",
          "replier_id": "1",
          "name": "Anna Svensson",
          "email": "[email protected]",
          "date": "2026-02-10 00:00:00",
          "lastedit": "0000-00-00 00:00:00",
          "editby": "",
          "body": "Hello, I need help with my service.\\n\\nThanks!",
          "status": "Sent",
          "type": "Admin",
          "flags": 0,
          "senderip": "192.0.0.1",
          "rating": "0",
          "rate_date": "",
          "from": "[email protected]",
          "gravatar": "9f461dec57fc9a4a448555aff0a97043"
        }
      ],
      "attachments": [],
      "notes": [],
      "number": "616828",
      "linkedServices": [
        {
          "id": "302",
          "ticketNumber": "616828",
          "clientId": "30000",
          "serviceType": "vps",
          "serviceId": "9541",
          "serviceName": "VPS XS",
          "metadata": {
            "status": "Active",
            "nextDue": "2026-02-07",
            "hostname": "example.com"
          },
          "aiSummary": "Example summary of an issue requiring investigation.",
          "aiHelpful": null,
          "createdAt": "2026-02-10T00:00:00.000Z",
          "updatedAt": "2026-02-10T00:00:00.000Z"
        }
      ]
    }
  }
}