Support System

Support tickets, helpdesk, and attachments

13 endpoints

GET 3 POST 8 PUT 2

GET Endpoints

GET /api/support/tickets Get a list of support tickets for a customer GET /api/support/tickets/{number} Get support ticket details GET /api/support/departments List support departments

POST Endpoints

POST /api/support/tickets Create a support ticket for service assistance POST /api/support/critical-credits Purchase critical support credits POST /api/upload/support-attachment Upload attachments to support tickets POST /api/contact Send messages to HostUps support or sales team. POST /api/feedback Send feedback or support requests to HostUp POST /api/support/tickets/{number}/reply Reply to support tickets via API POST /api/cart/chatbot/handoff Submit a support ticket POST /api/support/assistant Get support assistance and knowledge articles

PUT Endpoints

PUT /api/support/tickets/{number}/close Close a support ticket PUT /api/support/tickets/{number}/open Reopen a support ticket