Request Port 25 unblock for a VPS

Submit an outbound SMTP Port 25 unblock request for one VPS owned by the caller. The account must satisfy abuse-prevention requirements before the request is accepted: BankID verification or an annual-or-longer prepaid VPS term. reason is required because support review uses it when automatic approval is not available.

Support Tickets

Authentication

Required API scope: write:support

Use Authorization: Bearer <token> for API keys. Dashboard sessions may also use hostup_session.

Context

Related endpoints

GET /api/v2/support/tickets List support tickets POST /api/v2/support/tickets Create support ticket POST /api/v2/support/attachments Upload support attachment

Headers

Accept Example

Content-Type Example

Body

required

application/json

vpsId string required · Example: vps_01hxa3b4c5d6e7f8g9h0j1k2m3

Public VPS ID from `GET /api/v2/vps` `data[].id`.

reason string required · Example: We send transactional email for example.com from authenticated users with bounce handli...

Customer-facing explanation of how outbound SMTP will be used.

Responses

201 Port 25 request accepted.

id string required · Example: p25_01hxa3b4c5d6e7f8g9h0j1k2m3

vpsId stringnull required · Example: vps_01hxa3b4c5d6e7f8g9h0j1k2m3

vpsName stringnull required · Example: mail.example.com

ipAddress string required · Example: 203.0.113.10

status string · enum required · Example: pending

pending

approved

rejected

unknown

reason stringnull required · Example: We send transactional email for example.com from authenticated users with bounce handli...

requestedAt stringnull required · Example: 2026-06-03T03:25:00.000Z

resolvedAt stringnull required · Example: null

400 The request body is invalid or missing required fields.

type string · Example: https://developer.hostup.se/errors/invalid_request

title string · Example: Validation failed

status integer · Example: 400

detail string · Example: The request body failed validation.

code string · Example: invalid_request

Stable machine-readable code. Branch on this field, not on `detail`.

instance string · Example: /api/v2/orders

requestId string · Example: req_01hxa3b4c5d6e7f8g9h0j1k2m3

timestamp string · Example: 2026-04-27T12:34:56.000Z

errors array<object>

Field-level validation errors when `code` is `invalid_request`.

errors[].pointer string required · Example: /items/0/eppCode

errors[].detail string required · Example: `eppCode` is required for this transfer.

errors[].code string required · Example: missing_required

extensions object

401 Authentication is required.

type string · Example: https://developer.hostup.se/errors/invalid_request

title string · Example: Validation failed

status integer · Example: 400

detail string · Example: The request body failed validation.

code string · Example: invalid_request

Stable machine-readable code. Branch on this field, not on `detail`.

instance string · Example: /api/v2/orders

requestId string · Example: req_01hxa3b4c5d6e7f8g9h0j1k2m3

timestamp string · Example: 2026-04-27T12:34:56.000Z

errors array<object>

Field-level validation errors when `code` is `invalid_request`.

errors[].pointer string required · Example: /items/0/eppCode

errors[].detail string required · Example: `eppCode` is required for this transfer.

errors[].code string required · Example: missing_required

extensions object

403 The account does not yet meet the abuse-prevention requirements for Port 25 requests.

type string · Example: https://developer.hostup.se/errors/invalid_request

title string · Example: Validation failed

status integer · Example: 400

detail string · Example: The request body failed validation.

code string · Example: invalid_request

Stable machine-readable code. Branch on this field, not on `detail`.

instance string · Example: /api/v2/orders

requestId string · Example: req_01hxa3b4c5d6e7f8g9h0j1k2m3

timestamp string · Example: 2026-04-27T12:34:56.000Z

errors array<object>

Field-level validation errors when `code` is `invalid_request`.

errors[].pointer string required · Example: /items/0/eppCode

errors[].detail string required · Example: `eppCode` is required for this transfer.

errors[].code string required · Example: missing_required

extensions object

404 The requested VPS was not found or is not accessible.

type string · Example: https://developer.hostup.se/errors/invalid_request

title string · Example: Validation failed

status integer · Example: 400

detail string · Example: The request body failed validation.

code string · Example: invalid_request

Stable machine-readable code. Branch on this field, not on `detail`.

instance string · Example: /api/v2/orders

requestId string · Example: req_01hxa3b4c5d6e7f8g9h0j1k2m3

timestamp string · Example: 2026-04-27T12:34:56.000Z

errors array<object>

Field-level validation errors when `code` is `invalid_request`.

errors[].pointer string required · Example: /items/0/eppCode

errors[].detail string required · Example: `eppCode` is required for this transfer.

errors[].code string required · Example: missing_required

extensions object

409 A Port 25 request for this VPS/IP is already pending review.

type string · Example: https://developer.hostup.se/errors/invalid_request

title string · Example: Validation failed

status integer · Example: 400

detail string · Example: The request body failed validation.

code string · Example: invalid_request

Stable machine-readable code. Branch on this field, not on `detail`.

instance string · Example: /api/v2/orders

requestId string · Example: req_01hxa3b4c5d6e7f8g9h0j1k2m3

timestamp string · Example: 2026-04-27T12:34:56.000Z

errors array<object>

Field-level validation errors when `code` is `invalid_request`.

errors[].pointer string required · Example: /items/0/eppCode

errors[].detail string required · Example: `eppCode` is required for this transfer.

errors[].code string required · Example: missing_required

extensions object

429 Rate limited. Retry after the limit resets. 429 responses include `Retry-After` seconds plus `X-RateLimit-*` headers.

type string · Example: https://developer.hostup.se/errors/invalid_request

title string · Example: Validation failed

status integer · Example: 400

detail string · Example: The request body failed validation.

code string · Example: invalid_request

Stable machine-readable code. Branch on this field, not on `detail`.

instance string · Example: /api/v2/orders

requestId string · Example: req_01hxa3b4c5d6e7f8g9h0j1k2m3

timestamp string · Example: 2026-04-27T12:34:56.000Z

errors array<object>

Field-level validation errors when `code` is `invalid_request`.

errors[].pointer string required · Example: /items/0/eppCode

errors[].detail string required · Example: `eppCode` is required for this transfer.

errors[].code string required · Example: missing_required

extensions object

500 Unexpected error while submitting the Port 25 request.

type string · Example: https://developer.hostup.se/errors/invalid_request

title string · Example: Validation failed

status integer · Example: 400

detail string · Example: The request body failed validation.

code string · Example: invalid_request

Stable machine-readable code. Branch on this field, not on `detail`.

instance string · Example: /api/v2/orders

requestId string · Example: req_01hxa3b4c5d6e7f8g9h0j1k2m3

timestamp string · Example: 2026-04-27T12:34:56.000Z

errors array<object>

Field-level validation errors when `code` is `invalid_request`.

errors[].pointer string required · Example: /items/0/eppCode

errors[].detail string required · Example: `eppCode` is required for this transfer.

errors[].code string required · Example: missing_required

extensions object

POST https://cloud.hostup.se/api/v2/support/port25-requests

For AI assistants

View as Markdown

cURL

curl -X POST "https://cloud.hostup.se/api/v2/support/port25-requests" \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Accept: application/json" \
  -H "Content-Type: application/json" \
  -d '{
    "vpsId": "vps_01hxa3b4c5d6e7f8g9h0j1k2m3",
    "reason": "We send transactional email for example.com from authenticated users with bounce handling and abuse monitoring."
  }'

Response

{
  "id": "p25_01hxa3b4c5d6e7f8g9h0j1k2m3",
  "vpsId": "vps_01hxa3b4c5d6e7f8g9h0j1k2m3",
  "vpsName": "mail.example.com",
  "ipAddress": "203.0.113.10",
  "status": "pending",
  "reason": "We send transactional email for example.com from authenticated users with bounce handling and abuse monitoring.",
  "requestedAt": "2026-06-03T03:25:00.000Z",
  "resolvedAt": null
}

{
  "type": "object",
  "properties": {
    "id": {
      "type": "string"
    },
    "vpsId": {
      "type": [
        "string",
        "null"
      ]
    },
    "vpsName": {
      "type": [
        "string",
        "null"
      ]
    },
    "ipAddress": {
      "type": "string"
    },
    "status": {
      "type": "string",
      "enum": [
        "pending",
        "approved",
        "rejected",
        "unknown"
      ]
    },
    "reason": {
      "type": [
        "string",
        "null"
      ]
    },
    "requestedAt": {
      "type": [
        "string",
        "null"
      ]
    },
    "resolvedAt": {
      "type": [
        "string",
        "null"
      ]
    }
  }
}

Request Body Request Port 25 unblock

{
  "vpsId": "vps_01hxa3b4c5d6e7f8g9h0j1k2m3",
  "reason": "We send transactional email for example.com from authenticated users with bounce handling and abuse monitoring."
}