List support departments

Return customer-facing support departments. Use departments[].slug as departmentSlug when creating or filtering support tickets. This endpoint is the source of truth for valid department slugs; do not guess slugs from display names.

Support Tickets

Authentication

Required API scope: read:account

Use Authorization: Bearer <token> for API keys. Dashboard sessions may also use hostup_session.

Context

Headers

Accept Example
Content-Type Example

Responses

200 Support departments visible to the caller.
departments array<object> required
departments[].slug string required · Example: domain-names

Stable customer-facing department slug.

departments[].displayName string required · Example: Domain names
departments[].description stringnull required · Example: For everything related to your domain names
departments[].email stringnull required · Example: [email protected]
400 Invalid request. The response body is an RFC 7807 Problem Details document.
type string · Example: https://developer.hostup.se/errors/invalid_request
title string · Example: Validation failed
status integer · Example: 400
detail string · Example: The request body failed validation.
code string · Example: invalid_request

Stable machine-readable code. Branch on this field, not on `detail`.

instance string · Example: /api/v2/orders
requestId string · Example: req_01hxa3b4c5d6e7f8g9h0j1k2m3
timestamp string · Example: 2026-04-27T12:34:56.000Z
errors array<object>

Field-level validation errors when `code` is `invalid_request`.

errors[].pointer string required · Example: /items/0/eppCode
errors[].detail string required · Example: `eppCode` is required for this transfer.
errors[].code string required · Example: missing_required
extensions object
401 Unauthorized. Authentication is required.
type string · Example: https://developer.hostup.se/errors/invalid_request
title string · Example: Validation failed
status integer · Example: 400
detail string · Example: The request body failed validation.
code string · Example: invalid_request

Stable machine-readable code. Branch on this field, not on `detail`.

instance string · Example: /api/v2/orders
requestId string · Example: req_01hxa3b4c5d6e7f8g9h0j1k2m3
timestamp string · Example: 2026-04-27T12:34:56.000Z
errors array<object>

Field-level validation errors when `code` is `invalid_request`.

errors[].pointer string required · Example: /items/0/eppCode
errors[].detail string required · Example: `eppCode` is required for this transfer.
errors[].code string required · Example: missing_required
extensions object
403 Forbidden. The caller lacks a required scope or does not own the resource.
type string · Example: https://developer.hostup.se/errors/invalid_request
title string · Example: Validation failed
status integer · Example: 400
detail string · Example: The request body failed validation.
code string · Example: invalid_request

Stable machine-readable code. Branch on this field, not on `detail`.

instance string · Example: /api/v2/orders
requestId string · Example: req_01hxa3b4c5d6e7f8g9h0j1k2m3
timestamp string · Example: 2026-04-27T12:34:56.000Z
errors array<object>

Field-level validation errors when `code` is `invalid_request`.

errors[].pointer string required · Example: /items/0/eppCode
errors[].detail string required · Example: `eppCode` is required for this transfer.
errors[].code string required · Example: missing_required
extensions object
404 Not found. The resource does not exist or is not owned by the caller.
type string · Example: https://developer.hostup.se/errors/invalid_request
title string · Example: Validation failed
status integer · Example: 400
detail string · Example: The request body failed validation.
code string · Example: invalid_request

Stable machine-readable code. Branch on this field, not on `detail`.

instance string · Example: /api/v2/orders
requestId string · Example: req_01hxa3b4c5d6e7f8g9h0j1k2m3
timestamp string · Example: 2026-04-27T12:34:56.000Z
errors array<object>

Field-level validation errors when `code` is `invalid_request`.

errors[].pointer string required · Example: /items/0/eppCode
errors[].detail string required · Example: `eppCode` is required for this transfer.
errors[].code string required · Example: missing_required
extensions object
429 Rate limited. Retry after the limit resets. 429 responses include `Retry-After` seconds plus `X-RateLimit-*` headers.
type string · Example: https://developer.hostup.se/errors/invalid_request
title string · Example: Validation failed
status integer · Example: 400
detail string · Example: The request body failed validation.
code string · Example: invalid_request

Stable machine-readable code. Branch on this field, not on `detail`.

instance string · Example: /api/v2/orders
requestId string · Example: req_01hxa3b4c5d6e7f8g9h0j1k2m3
timestamp string · Example: 2026-04-27T12:34:56.000Z
errors array<object>

Field-level validation errors when `code` is `invalid_request`.

errors[].pointer string required · Example: /items/0/eppCode
errors[].detail string required · Example: `eppCode` is required for this transfer.
errors[].code string required · Example: missing_required
extensions object
500 Internal error. Retry later or contact support if the issue persists.
type string · Example: https://developer.hostup.se/errors/invalid_request
title string · Example: Validation failed
status integer · Example: 400
detail string · Example: The request body failed validation.
code string · Example: invalid_request

Stable machine-readable code. Branch on this field, not on `detail`.

instance string · Example: /api/v2/orders
requestId string · Example: req_01hxa3b4c5d6e7f8g9h0j1k2m3
timestamp string · Example: 2026-04-27T12:34:56.000Z
errors array<object>

Field-level validation errors when `code` is `invalid_request`.

errors[].pointer string required · Example: /items/0/eppCode
errors[].detail string required · Example: `eppCode` is required for this transfer.
errors[].code string required · Example: missing_required
extensions object
GET https://cloud.hostup.se/api/v2/support/departments
For AI assistants
View as Markdown
cURL 
curl -X GET "https://cloud.hostup.se/api/v2/support/departments" \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Accept: application/json"
Response 
{
  "departments": [
    {
      "slug": "general-web-hosting",
      "displayName": "General - Web hosting",
      "description": "If you need help with your current web hosting service, or anything else not listed below, we're here to help with any issues! <br> Open cases in this department if there is something general you need help with that is not related to invoicing, sales or VPS problems.<br>Available 24/7 on web hosting",
      "email": "[email protected]"
    },
    {
      "slug": "domain-names",
      "displayName": "Domain names",
      "description": "For everything related to your domain names",
      "email": "[email protected]"
    },
    {
      "slug": "vps",
      "displayName": "VPS",
      "description": "For VPS related issues",
      "email": "[email protected]"
    },
    {
      "slug": "billing",
      "displayName": "Billing",
      "description": "Frågor och funderingar angående ett köp, avbeställningar och betalningar. Vi är här för att hjälpa dig under kontorstid.",
      "email": "[email protected]"
    },
    {
      "slug": "sales",
      "displayName": "Sales",
      "description": "If you are not a customer with us yet, but have questions about our services<br>If it relates to your existing services, please sign in first to gain access to open a ticket in another department.",
      "email": "[email protected]"
    }
  ]
}