Reopen a closed support ticket

Reactivate a support ticket that was previously marked as resolved or closed. This is useful if you need to continue a conversation or if the issue is not fully resolved.

Support System Tickets

Context

Used in the dashboard

/support

Path Parameters

number integer · min: 1 required Example: 562947

Unique number identifier

Headers

Accept Example
Content-Type Example

Responses

200
data object required
data.message string required · Example: Ticket #100016 status changed to: Open

Human-readable message.

data.status string required · Example: Open
requestId string required · Example: 2121ae20-bd9d-41e9-aeeb-5dd1dd1a24ba

Unique request identifier (UUID).

success boolean required · Example: true

True for successful responses.

timestamp string required · Example: 2026-02-10T00:00:00.000Z

ISO 8601 timestamp (UTC).

PUT https://cloud.hostup.se/api/support/tickets/{number}/open
For AI assistants
cURL 
curl -X PUT "https://cloud.hostup.se/api/support/tickets/562947/open" \
  -H "X-API-Key: YOUR_API_KEY" \
  -H "Content-Type: application/json"
Response 
{
  "success": true,
  "timestamp": "2026-02-10T00:00:00.000Z",
  "requestId": "2121ae20-bd9d-41e9-aeeb-5dd1dd1a24ba",
  "data": {
    "status": "Open",
    "message": "Ticket #100016 status changed to: Open"
  }
}