Create a new support ticket. Specify the department, subject, and a description of the issue. Include the service ID or name if the problem is related to a specific service.
/support dept_id from GET /api/support/tickets serviceId from GET /api/support/tickets number → data.ticket.number Accept Example Content-Type Example ai_summary string
· Example: Example summary of an issue requiring investigation. body string required
· Example: Hello, I need help with my service.\n\nThanks! context object dept_id integer required
· Example: 2 priority integer required
· Example: 0 subject string required
· Example: flytt till privat konto data object required data.ticket object required data.ticket.acc_hash string required
· Example: EXAMPLE_ACC_HASH data.ticket.admin_read string required
· Example: 1 data.ticket.attachments array<object> required
· Example: [] data.ticket.bcc string required
· Example: data.ticket.body string required
· Example: Hello, I need help with my service.\n\nThanks! data.ticket.brand_id string required
· Example: 1 data.ticket.cc string required
· Example: data.ticket.client_group string required
· Example: None data.ticket.client_id string required
· Example: 30000 data.ticket.client_read string required
· Example: 0 data.ticket.creator_id string required
· Example: 0 data.ticket.date string required
· Example: 2026-02-10 00:00:00 data.ticket.deadline string required
· Example: data.ticket.dept_id string required
· Example: 2 data.ticket.deptname string required
· Example: Billing data.ticket.editby string required
· Example: data.ticket.email string required
· Example: data.ticket.escalated string required
· Example: 0 data.ticket.flags integer required
· Example: 0 data.ticket.from string required
· Example: data.ticket.id string required
· Example: 16945 data.ticket.lastedit string required
· Example: 0000-00-00 00:00:00 data.ticket.lastreply string required
· Example: 2026-02-10 00:00:00 data.ticket.lastupdate string required
· Example: 2026-02-10 00:00:00 data.ticket.metadata array<object> required
· Example: [] data.ticket.name string required
· Example: Anna Svensson data.ticket.notes array<object> required
· Example: [] data.ticket.number integer required
· Example: 881678 data.ticket.org_deptname string required
· Example: Billing data.ticket.owner object data.ticket.owner.firstname string required
· Example: Anna data.ticket.owner.id string required
· Example: 1 data.ticket.owner.lastname string required
· Example: data.ticket.owner.status string required
· Example: Active data.ticket.owner.username string required
· Example: sdeltae data.ticket.owner_id string required
· Example: 1 data.ticket.parent_id string required
· Example: 0 data.ticket.priority string required
· Example: 0 data.ticket.replies array<object> required
· Example: [] data.ticket.request_type string required
· Example: General data.ticket.resolve_date string required
· Example: 0000-00-00 00:00:00 data.ticket.senderip string required
· Example: 192.0.0.1 data.ticket.share string required
· Example: data.ticket.share_tag string required
· Example: data.ticket.sla_id string required
· Example: 0 data.ticket.start_date string required
· Example: 0000-00-00 00:00:00 data.ticket.status string required
· Example: Open data.ticket.status_color string required
· Example: 000000 data.ticket.subject string required
· Example: flytt till privat konto data.ticket.subscriptions array<string> required
· Example: ["1"] data.ticket.tags array<object> required
· Example: [] data.ticket.ticket_number string required
· Example: 881678 data.ticket.type string required
· Example: Client data.ticket.viewtime string required
· Example: 2026-02-10 00:00:00 requestId string required
· Example: 2121ae20-bd9d-41e9-aeeb-5dd1dd1a24ba Unique request identifier (UUID).
success boolean required
· Example: true True for successful responses.
timestamp string required
· Example: 2026-02-10T00:00:00.000Z ISO 8601 timestamp (UTC).
https://cloud.hostup.se/api/support/tickets curl -X POST "https://cloud.hostup.se/api/support/tickets" \
-H "X-API-Key: YOUR_API_KEY" \
-H "Content-Type: application/json" \
-d '{
"dept_id": 2,
"subject": "flytt till privat konto",
"body": "Hello, I need help with my service.\\n\\nThanks!",
"priority": 0,
"context": {
"service_type": "vps",
"service_id": "10620",
"service_name": "example.com"
}
}'{
"success": true,
"timestamp": "2026-02-10T00:00:00.000Z",
"requestId": "2121ae20-bd9d-41e9-aeeb-5dd1dd1a24ba",
"data": {
"ticket": {
"number": 881678,
"id": "16945",
"parent_id": "0",
"date": "2026-02-10 00:00:00",
"lastreply": "2026-02-10 00:00:00",
"lastupdate": "2026-02-10 00:00:00",
"lastedit": "0000-00-00 00:00:00",
"editby": "",
"ticket_number": "881678",
"acc_hash": "EXAMPLE_ACC_HASH",
"dept_id": "2",
"client_id": "30000",
"creator_id": "0",
"name": "Anna Svensson",
"email": "",
"cc": "",
"bcc": "",
"subject": "flytt till privat konto",
"body": "Hello, I need help with my service.\\n\\nThanks!",
"status": "Open",
"priority": "0",
"flags": 0,
"tags": [],
"admin_read": "1",
"client_read": "0",
"type": "Client",
"request_type": "General",
"senderip": "192.0.0.1",
"escalated": "0",
"sla_id": "0",
"start_date": "0000-00-00 00:00:00",
"resolve_date": "0000-00-00 00:00:00",
"owner_id": "1",
"metadata": [],
"brand_id": "1",
"deadline": "",
"deptname": "Billing",
"viewtime": "2026-02-10 00:00:00",
"share": "",
"share_tag": "",
"client_group": "None",
"status_color": "000000",
"org_deptname": "Billing",
"from": "",
"subscriptions": [
"1"
],
"owner": {
"id": "1",
"username": "sdeltae",
"firstname": "Anna",
"lastname": "",
"email": "[email protected]",
"status": "Active"
},
"replies": [],
"attachments": [],
"notes": []
}
}
}{
"dept_id": 2,
"subject": "flytt till privat konto",
"body": "Hello, I need help with my service.\\n\\nThanks!",
"priority": 0,
"context": {
"service_type": "vps",
"service_id": "10620",
"service_name": "example.com"
}
}