Create a support ticket for service assistance

Create a new support ticket when you need help with your services. The ticket will be sent to the appropriate department based on its content, and you will receive a unique ticket ID to track or reference in future communication.

Headers

Accept Example

Content-Type Example

Body

required

application/json

dept_id integer required

subject string required

body string required

priority integer required

context object

ai_summary string

Responses

200

success boolean

timestamp string

requestId string

data object

POST https://cloud.hostup.se/api/support/tickets

For AI assistants

cURL

curl -X POST "https://cloud.hostup.se/api/support/tickets" \
  -H "X-API-Key: YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "dept_id": 0,
    "subject": "string",
    "body": "string",
    "priority": 0,
    "context": {
      "service_type": "string",
      "service_id": "string",
      "service_name": "string"
    },
    "ai_summary": "string"
  }'

Response

{
  "success": true,
  "timestamp": "string",
  "requestId": "string",
  "data": {
    "ticket": {
      "number": 0,
      "id": "string",
      "parent_id": "string",
      "date": "string",
      "lastreply": "string",
      "lastupdate": "string",
      "lastedit": "string",
      "editby": "string",
      "ticket_number": "string",
      "acc_hash": "string",
      "dept_id": "string",
      "client_id": "string",
      "creator_id": "string",
      "name": "string",
      "email": "string",
      "cc": "string",
      "bcc": "string",
      "subject": "string",
      "body": "string",
      "status": "string",
      "priority": "string",
      "flags": 0,
      "tags": [
        "string"
      ],
      "admin_read": "string",
      "client_read": "string",
      "type": "string",
      "request_type": "string",
      "senderip": "string",
      "escalated": "string",
      "sla_id": "string",
      "start_date": "string",
      "resolve_date": "string",
      "owner_id": "string",
      "metadata": [
        "string"
      ],
      "brand_id": "string",
      "deadline": "string",
      "deptname": "string",
      "viewtime": "string",
      "share": "string",
      "share_tag": "string",
      "client_group": "string",
      "status_color": "string",
      "org_deptname": "string",
      "from": "string",
      "subscriptions": [
        "string"
      ],
      "owner": {
        "id": "string",
        "username": "string",
        "firstname": "string",
        "lastname": "string",
        "email": "string",
        "status": "string"
      },
      "replies": [
        "string"
      ],
      "attachments": [
        "string"
      ],
      "notes": [
        "string"
      ]
    }
  }
}

{
  "type": "object",
  "properties": {
    "success": {
      "type": "boolean"
    },
    "timestamp": {
      "type": "string"
    },
    "requestId": {
      "type": "string"
    },
    "data": {
      "type": "object",
      "properties": {
        "ticket": {
          "type": "object",
          "properties": {
            "number": {
              "type": "integer"
            },
            "id": {
              "type": "string"
            },
            "parent_id": {
              "type": "string"
            },
            "date": {
              "type": "string"
            },
            "lastreply": {
              "type": "string"
            },
            "lastupdate": {
              "type": "string"
            },
            "lastedit": {
              "type": "string"
            },
            "editby": {
              "type": "string"
            },
            "ticket_number": {
              "type": "string"
            },
            "acc_hash": {
              "type": "string"
            },
            "dept_id": {
              "type": "string"
            },
            "client_id": {
              "type": "string"
            },
            "creator_id": {
              "type": "string"
            },
            "name": {
              "type": "string"
            },
            "email": {
              "type": "string"
            },
            "cc": {
              "type": "string"
            },
            "bcc": {
              "type": "string"
            },
            "subject": {
              "type": "string"
            },
            "body": {
              "type": "string"
            },
            "status": {
              "type": "string"
            },
            "priority": {
              "type": "string"
            },
            "flags": {
              "type": "integer"
            },
            "tags": {
              "type": "array",
              "items": {
                "type": "string"
              }
            },
            "admin_read": {
              "type": "string"
            },
            "client_read": {
              "type": "string"
            },
            "type": {
              "type": "string"
            },
            "request_type": {
              "type": "string"
            },
            "senderip": {
              "type": "string"
            },
            "escalated": {
              "type": "string"
            },
            "sla_id": {
              "type": "string"
            },
            "start_date": {
              "type": "string"
            },
            "resolve_date": {
              "type": "string"
            },
            "owner_id": {
              "type": "string"
            },
            "metadata": {
              "type": "array",
              "items": {
                "type": "string"
              }
            },
            "brand_id": {
              "type": "string"
            },
            "deadline": {
              "type": "string"
            },
            "deptname": {
              "type": "string"
            },
            "viewtime": {
              "type": "string"
            },
            "share": {
              "type": "string"
            },
            "share_tag": {
              "type": "string"
            },
            "client_group": {
              "type": "string"
            },
            "status_color": {
              "type": "string"
            },
            "org_deptname": {
              "type": "string"
            },
            "from": {
              "type": "string"
            },
            "subscriptions": {
              "type": "array",
              "items": {
                "type": "string"
              }
            },
            "owner": {
              "type": "object",
              "properties": {
                "id": {
                  "type": "string"
                },
                "username": {
                  "type": "string"
                },
                "firstname": {
                  "type": "string"
                },
                "lastname": {
                  "type": "string"
                },
                "email": {
                  "type": "string"
                },
                "status": {
                  "type": "string"
                }
              }
            },
            "replies": {
              "type": "array",
              "items": {
                "type": "string"
              }
            },
            "attachments": {
              "type": "array",
              "items": {
                "type": "string"
              }
            },
            "notes": {
              "type": "array",
              "items": {
                "type": "string"
              }
            }
          }
        }
      }
    }
  }
}

Request Body

{
  "dept_id": 0,
  "subject": "string",
  "body": "string",
  "priority": 0,
  "context": {
    "service_type": "string",
    "service_id": "string",
    "service_name": "string"
  },
  "ai_summary": "string"
}