Submit a support ticket

Create a support ticket for personalized assistance when the chatbot cannot resolve an issue and escalation to a human agent is required. The API returns a ticket_id for follow-up.

Headers

Accept Example

Content-Type Example

Body

required

application/json

contact object required

cartContext object required

history array required

locale string required

Responses

200

success boolean

timestamp string

requestId string

data object

POST https://cloud.hostup.se/api/cart/chatbot/handoff

For AI assistants

cURL

curl -X POST "https://cloud.hostup.se/api/cart/chatbot/handoff" \
  -H "X-API-Key: YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "contact": {
      "phone": "string",
      "email": "string",
      "name": "string",
      "company": "string"
    },
    "cartContext": {
      "vps_id": 0
    },
    "history": [
      {
        "content": "string",
        "role": "string"
      }
    ],
    "locale": "string"
  }'

Response

{
  "success": true,
  "timestamp": "string",
  "requestId": "string",
  "data": {
    "success": true,
    "ticket_id": 0
  }
}

{
  "type": "object",
  "properties": {
    "success": {
      "type": "boolean"
    },
    "timestamp": {
      "type": "string"
    },
    "requestId": {
      "type": "string"
    },
    "data": {
      "type": "object",
      "properties": {
        "success": {
          "type": "boolean"
        },
        "ticket_id": {
          "type": "integer"
        }
      }
    }
  }
}

Request Body

{
  "contact": {
    "phone": "string",
    "email": "string",
    "name": "string",
    "company": "string"
  },
  "cartContext": {
    "vps_id": 0
  },
  "history": [
    {
      "content": "string",
      "role": "string"
    }
  ],
  "locale": "string"
}